Terms & Conditions
ACCEPTANCE OF TERMS
By accepting a quote, making a booking, or permitting EverFresh Property Solutions & Co to carry out services, the client confirms they have read, understood and agreed to these Terms & Conditions in full
CLIENT RESPONSIBILITIES
The client agrees to:
• Ensure the property is safe for our staff to enter and perform the requested services.
• Secure all pets before our arrival • Provide access to electricity and running water where required.
• Inform us before the appointment of any hazards. damage, fragile items, or special cleaning.
QUOTES
• All quotes are valid for 30 days unless stated otherwise.
• Quotes are based on the information provided by the client.
• Any additional work requested outside the original scope of work will incur additional charges.
• If the condition of the property differs significantly from the information provided, EverFresh Property Solutions & Co reserves the right to amend the quoted price before commencing or continuing the service.
PAYMENT TERMS
• Payment is due upon completion of the service, unless otherwise agreed in writing.
• For larger jobs, we may require a 50% deposit before work commences. This will be advised at the time of booking.
• We accept approved payment methods advised during booking.
• Late or overdue payments will incur administration fees, debt recovery costs and any expenses associated with collecting outstanding payments.
PRIVACY
• Any personal information collected during the booking process will be used solely for the purpose of providing our services and communicating with our clients.
• Client information will not be shared with third parties unless required by law.
BOOKINGS
• Bookings are confirmed once accepted by EverFresh Property Solutions & Co.
• The client is responsible for ensuring all booking information, including the property address, contact details and service requirements, is accurate.
SATISFACTION GUARANTEE
• We take pride in the quality of our work.
• If you are unhappy with the service, please contact us as soon as possible so we can discuss a suitable resolution.
• Please note that our satisfaction guarantee does not apply where additional cleaning is required due to the property being used after the service has been completed.
PROPERTY ACCESS & LOCKOUT POLICY
• The client must ensure our team has safe and unrestricted access to the property at the scheduled appointment time.
• If our team arrives and is unable to gain access, we will wait for up to 15 minutes while reasonable attempts are made to contact the client.
• If access cannot be provided within this time due to the client not being present, failing to provide access, incorrect keys or access codes, lockouts, or any other client-related reason, the appointment will be deemed a lockout.
• In the event of a lockout, 100% of the quoted service fee will be charged, as the booking time has been reserved and travel and operational costs have already been incurred
LIABILITY
EverFresh Property Solutions & Co will exercise reasonable care and skill in providing all services.
However, we are not liable for:
• Pre-existing damage
• Fair wear and tear
• Faulty fixtures or fittings
• Damage caused by undisclosed defects
• Damage resulting from unstable, deteriorated or improperly installed surfaces or materials
Any claims relating to damage must be reported within 24 hours of the service being completed.
CANCELLATIONS
• Cancellations made more than 24 hours before the scheduled appointment will not incur a cancellation fee.
• Cancellations made within 24 hours or
Same Day Cancellations will incur a 50% cancellation fee.
• EverFresh Property Solutions & Co reserves the right to recover any reasonable costs associated with late cancellations.
HEALTH & SAFETY
• EverFresh Property Solutions & Co reserves the right to refuse or cease work if our staff believe the environment is unsafe, hazardous or poses a risk to health or safety.
• Where work cannot proceed due to unsafe conditions outside our control, cancellation charges will apply.